Registering with a bbBolt Support System is a three step process. Once the process is complete, you have an account that can be used to access support via both your administration dashboard and directly on the plugin’s website.
Step 1 – Welcome￼ Page
When you first click on the Support Slider Toggle, you will be presented with one of two views.
If only one plugin on your site offers a bbBolt Support System, you will be presented immediately with the Welcome Page for that plugin.
If more than one plugin offers a support system, you will be presented with a list of the available systems (indicated with the upper arrow in the screenshot below). You can then choose the system you wish to subscribe to and the Welcome Page for that system will be displayed.
The Welcome Page outlines the details of the subscription including price per month, signup-fees, if any, and trial period, if any. Read these details carefully as they are not presented on the PayPal screen when authorising the payment.
Step 2 – Authorise Payment
Before registering with a bbBolt Support System, you must first authorise the Support System to collect recurring payments through PayPal.
￼Step 2a – PayPal Welcome Page
To commence the PayPal authorisation process, click the Pay with PayPal button on the Welcome Page. A PayPal welcome popup will appear advising you to login to complete the subscription.
￼Step 2b – PayPal Login
After clicking the golden Log In button, PayPal will launch a popup in a new window. This page requests your PayPal email address and PayPal password. Enter your details and click the golden Log In button.
This popup is in the new browser window with a secure connection. Your PayPal credentials are safeguarded.
￼Step 2c – PayPal Authorisation
The final step with PayPal is to review the details of this recurring payment.
Once logged in to PayPal, you will be presented with the name of the vendor, the default payment method and the name of the payment plan.
When you are sure you wish to subscribe to the support system, click the golden Agree and Pay Now button.
￼Step 3 – Confirm Account Details
You have now authorised the support system to collect subscription fees on your through PayPal. However, your subscription does not commence until you create an account with the support system.
On arrival back at the Confirm Subscription page, your email address and username will
be pre-filled using your PayPal email. You can change these at your discretion.
You must then enter a password and will be advised on the strength of the password.
Upon clicking “Sign-Up Now” your subscription will commence and account will be created.
￼Step 4 – Subscription Complete
You have now created and account and payment plan with the support system. You will be logged in and presented with the support form.
Registering with Multiple Support Systems
Registration is per plugin. If you have multiple plugins on your site that offer a bbBolt Support System, you must sign up with each plugin individually. You can also independently cancel subscriptions for each support system without affecting subscriptions with other systems.